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How an IT Service Serves You There are definitely a lot of functions involved in a business, and the broad term used when outsourcing them is managed service. Typically, business owners hear the term the first time they investigate IT outsourcing. It has been known that IT companies loved to use this term especially in times where they are searching to generate a recurring revenue system. Soon, all these small and medium business owners will find out that IT companies offer different descriptions of what they consider to be a part of IT service packages. So, have you ever though what is a manage service? According to one of the most reliable source on the internet, it has mange service as the practice of outsourcing day-to-day management responsibilities and functions as a strategic method for improving operations and cutting expenses. There different thing that can be included in manage service such as include outsourcing HR-activities, production support and lifecycle build/maintenance activities. However, aside from Wikipedia, there are also other reliable sources which gave another definition to manage service, one example of a reliable source is the MSP Alliance which defined manage service as the proactive management of an IT (Information Technology) asset or object, by a third party typically known as a MSP, on behalf of a customer. The operative distinction that sets apart a MSP is the proactive delivery of their service, as compared to reactive IT services, which have been around for decades.
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Another reliable source has also gave a definition to the MSP, in the name of Gartner, which stated that it has a pricing model that “delivers network, application, system and e-management services across a network to multiple enterprises, using a “pay as you go”. The factor that the MSP focuses is the managing services as its core offering. In addition, the MSP market includes offerings from other providers – including application service providers (ASPs), Web hosting companies and network service providers (NSPs) – that supplement their traditional offerings with management services.
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Basically, the industry defines managed IT services as a program in which some portion of IT service is done proactively and with some sort of monthly fee. However, the process and results may vary depending on how the individual company approaches their support package. Many IT support companies simply add some sort of service with a monitoring package for a nominal fee and call it managed services. It is also important that the client and the MSP or Managed Service Provider will have a good relationship considering that the MSP will take responsibility for the technology of the clients and they must see to it that the client will receive a good result.